We want you to be 100% satisfied with every purchase on Fanmio! Your happiness is very important to us so we will always do everything we can to make sure you have a smile. We have refund policies in place (see below) to ensure the quality of all our experiences, but we will always do our best to make things right for you!
Purchasing an Event
For purchases that contain an event, refunds are available up to 7 days prior to the commencement of the original event date that you purchased. After the 7 day cut-off, there are no refunds. While we want to be fair to everyone, the 7 day cut-off is designed to keep the integrity of each event.
Purchasing Products without an Event
For purchases of products that were not sold with an event, while we want you to be 100% satisfied, many of our products are considered to be collectibles. Therefore, we do not accept refunds once the products have shipped unless the products are damaged during shipment or are proven to be defective. Defective products or products damaged in shipment will be refunded or exchanged at Fanmio’s discretion if notified within 3 days from the time you receive the products.
Refunds After Your Experience
Once you experience your event there are no refunds. If you had a problem with the event experience please contact us.
Purchasing Multiple Events
It is your sole responsibility to assess the risk of purchasing multiple events with proximate start times. No refunds will be given for missed events due to a double booking or booking conflicts.
Missing Your Event
There are no refunds for missed events. You must be available during the scheduled time you purchased. If you miss your event we will try to accommodate and place you into another event of equal/similar value, but there are no guarantees we will be able to do this since all events are based on availability.
Event Schedule Changes
Event schedules are subject to change. It is your sole responsibility to stay informed of any scheduling changes.
Canceled and Rescheduled Events
For canceled events, you may contact us for a refund to your original form of payment or can request to be rescheduled into another event of similar value. If an event schedule changes, you will automatically be rescheduled to the new event schedule date or upon request, we will offer to place you into another event of similar value.
Valid Shipping Address
You must provide a valid address when making your purchase. If you made a mistake when entering your address during purchase, please contact us immediately and we will do our best to update your address prior to your products shipping. You are responsible for any products that are shipped to a bad/incorrect address.
Be Available to Accept Your Package
You must make yourself available to accept packages when the shipping carrier attempts to deliver your order. In the event you are not available during a carrier delivery attempt, you are responsible for any costs associated with the carrier returning the package to us. If a package gets lost due to you not being available to accept your package, you will be responsible for the loss of this package and we will not be able to provide you with a replacement.
Your Behavior During an Event
If you behave in a way or is shown as planning to behave in a way that is sexually explicit, violent, invasive, offensive, or otherwise inappropriate during an event, your event and entire order are subject to cancellation or termination and you will not receive a refund.