We want you to be 100% satisfied with every purchase on Fanmio! Your happiness is very important to us so we will always do everything we can to make sure you have a smile. We have refund policies in place (see below) to ensure the quality of all our experiences, but we will always do our best to make things right for you!
Purchasing an Event
For purchases that contain an event, refunds are available up to 7 days prior to the commencement of the original event date that you purchased. After the 7 day cut-off, there are no refunds. Once an event you purchased is sold out, refunds are no longer available for that event. While we want to be fair to everyone, our refund policy is designed to keep the integrity of each event.
Purchasing a Pay-Per-View (PPV) Event
For all Pay-Per-View events (PPV), there are no refunds once you complete your purchase. If a rescheduling occurs for a PPV event that you purchased, you will automatically be rescheduled for the new date of the PPV event. There are no refunds for rescheduled PPV events. Refunds will only be provided for PPV events that are cancelled.
Purchasing Products without an Event
For purchases of products that were not sold with an event, while we want you to be 100% satisfied, many of our products are considered to be collectibles. Therefore, we do not accept refunds once the products have shipped unless the products are damaged during shipment or are proven to be defective. Defective products or products damaged in shipment will be refunded or exchanged at Fanmio’s discretion if notified within 3 days from the time you receive the products. In addition, there are no refunds when a product is purchased that includes a separate giveaway of another product or event.
Refunds After Your Experience
Once you experience your event there are no refunds. If you had a problem with the event experience please contact us.
Purchasing Multiple Events
It is your sole responsibility to assess the risk of purchasing multiple events with proximate start times. No refunds will be given for missed events due to a double booking or booking conflicts.
Missing Your Event
There are no refunds for missed events. You must be available during the scheduled time you purchased. If you miss your event we will try to accommodate and place you into another event of equal/similar value, but there are no guarantees we will be able to do this since all events are based on availability.
Event Schedule Changes
Event schedules are subject to change. It is your sole responsibility to stay informed of any scheduling changes.
Canceled and Rescheduled Events
For canceled events, you may contact us for a refund to your original form of payment or can request to be rescheduled into another event of similar value. If an event schedule changes, you will automatically be rescheduled to the new event schedule date or upon request, we will offer to place you into another event of similar value.
Valid Shipping Address
You must provide a valid address when making your purchase. If you made a mistake when entering your address during purchase, please contact us immediately and we will do our best to update your address prior to your products shipping. You are responsible for any products that are shipped to a bad/incorrect address.
Be Available to Accept Your Package
You must make yourself available to accept packages when the shipping carrier attempts to deliver your order. In the event you are not available during a carrier delivery attempt, you are responsible for any costs associated with the carrier returning the package to us. If a package gets lost due to you not being available to accept your package, you will be responsible for the loss of this package and we will not be able to provide you with a replacement.
Preparing for Your Event
It is your responsibility to ensure you are prepared for your event. Some events require a working computer, webcam, speakers and a microphone that would allow you to participate in the event. In addition, you must make sure your internet connection speeds are fast enough to support your participation in your event. You will not receive a refund if you are unable to attend or participate in your event due to not having the minimum requirements including a stable high-speed internet connection. You can read more about minimum requirements and preparing for your event by visiting our support section.
Your Behavior During an Event
If you behave in a way or is shown as planning to behave in a way that is sexually explicit, violent, invasive, offensive, or otherwise inappropriate during an event, your event and entire order are subject to cancellation or termination and you will not receive a refund.